Test wireless signal1/31/2024 ![]() Use a Ring Chime Pro or other Wifi Extender If your device is connected to a 5Ghz network and is disconnecting from the network or having connectivity issues, you can attempt to connect to a dedicated 2.4Ghz network, provided by your wifi router. Other devices can also operate using a 5GHz signal. Most Ring devices are designed to function with a 2.4GHz wifi signal for the best range. Wait a minute or two for internet to be restored.Ĭonfirm that your internet has been restored by connecting another device to your wifi network and trying to access a website, then repeat the setup process.Īttempt using a dedicated 2.4Ghz or 5Ghz network.Wait 15-20 seconds, then plug them back in.If your router and modem are separate, unplug both of them.Unplug your router or model from its power supply (don't just turn it off).To do this, follow the instructions below: If you're still not able to successfully improve connectivity, try resetting your modem and/or router. If you have big metal or structural objects like boilers or water tanks between your router and your Ring device, move your router so that the object is no longer in direct line of sight of the Ring device.Moving the wireless router even a few feet closer can have a big impact on connectivity, especially if there are other objects in the way. If your wireless router is at the opposite side of the house from where your Ring device is, you can try and move your wireless router closer to the Ring device using a broadband or cable extension kit.We recommend that you position your wireless router 1-2 feet off of the floor, away from any big metal objects, or other wireless devices, such as baby monitors or game consoles. If your wireless router has been installed on the floor or behind a TV, or a sofa get the wireless router up off the floor and away from the big metal TV which will blocking some of the signal to and from the router.Here are a few steps we can take to improve your signal: There are ways to rectify these issues in a simple and straightforward way, without any technical knowledge required. If your wifi router is an older model with outdated firmware, this may affect your signal strength.Router, or interference from neighboring networks called ‘channel interference’.These can be things such as obstacles in the way of the signal (big metal objects, big thick walls, double glazing, fridges, microwaves and other devices), the position of your wireless router.There are a number of factors that can cause your signal to be low. If the app tells you your signal is 'poor' or 'very poor', but your device's Live View is working as it should, and your Ring notifications are appearing in a timely way, then don't worry about any alerts or notifications that you may have received. ![]() Signal strength is only a broad frame of reference. Routers that are in a closet or behind a sofa will have diminished signal strength. If your signal is poor or very poor, this can be caused by the distance between the router and your Ring device, the layout of your home, or interference caused by other devices (TV's, game systems, etc.) or materials in your home such as stucco, brick, metal, large mirrors or glass doors. Look at Signal Strength under the Network section.Tap on the Ring device you would like to test.Tap on the three lines on the top left of the screen.To check the strength of your wifi signal, do the following: Signal strength is just as important as speed when it comes to transmitting a video image from your Ring device to your Ring app. If your internet speeds are good, you may still have an issue with the strength of the signal between your router and the Ring device. If you have around 2Mbps or more, we know that the connection is good, however there might be other issues related to different aspects of connectivity. I have more than 2Mbps connectivity, but my Ring device is still slow If you are getting less than 2Mbps you can still enjoy the Ring experience, but you may notice lower video or audio quality, or potentially delayed notification, when using your device. For testing accurately, make sure your front door is shut during this step. ![]()
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